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Privacy and Confidentiality of Customer Data in BotBlocker Technical Support

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At BotBlocker, your privacy is fundamental. We guarantee that all personal information provided when contacting our technical support team is treated with the highest level of confidentiality and security.

What Personal Data Do We Collect?

When you reach out to our support team via CRM, ticket system, or email, we may receive the following information:

  • Your email address
  • Name or username (if provided)
  • Website address (if needed for troubleshooting)
  • Any other contact details you choose to share

How Is Your Data Used?

  • Personal data is used solely for support purposes—to resolve your questions, provide instructions, or request clarification.
  • Your information is never shared with third parties, partners, or advertisers.
  • Only authorized BotBlocker team members have access to support correspondence.

Data Security

  • All communication is stored in secure CRM and ticketing systems with restricted access.
  • We use strong encryption and security best practices to prevent unauthorized access or data leakage.

Confidentiality Commitment

  • We never sell, disclose, or transfer your email, name, or any contact data to anyone outside BotBlocker.
  • All technical and organizational measures are in place to keep your information private.

Data Retention and Deletion

  • Support correspondence is kept only as long as necessary to resolve your request and for legal compliance.
  • You may request deletion of your support history at any time by contacting us.

Your Rights

  • You can always ask what data we have stored about you, and request correction or removal.
  • For any privacy-related questions, our support team is ready to help.

FAQ

Will my contact details be visible to others?
No. Only authorized BotBlocker employees involved in your support case can access your information.

Do you share data with third parties?
Never. We do not transfer your personal information to anyone outside our support and development teams.

How can I request deletion of my data?
Contact us via support email or ticket and we will promptly remove your support records.

See BotBlocker privacy policy

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