Technical Support for BotBlocker: CRM, Ticket System, and Email Assistance
For users and clients of BotBlocker, technical support is a top priority. We strive to ensure that your experience with our plugin is stable, secure, and smooth at every stage—from installation and setup to advanced integration and troubleshooting.
Comprehensive CRM and Ticketing System
All support requests are managed through a dedicated CRM platform equipped with a robust ticketing system. This system helps organize, track, and prioritize every customer inquiry:
- Submit your question or issue directly through the user portal
- Each request is assigned a unique ticket number, making it easy to monitor progress
- Our support specialists review tickets promptly and provide detailed responses
Using CRM and ticketing ensures that no message is lost, every case is recorded, and support quality is consistent.
Direct Email Support
Prefer to communicate by email?
BotBlocker’s technical support team is also available via direct email:
- Send questions, feedback, or bug reports to our support address at any time
- Emails are automatically entered into our ticket system for streamlined processing
- All correspondence is linked to your profile for quick and efficient follow-up
Support Channels: Fast and Reliable Help
Whether you use the CRM portal or email, our support process is designed for transparency and accountability:
- Clear communication at every stage
- Easy escalation for urgent or complex issues
- Support staff familiar with all BotBlocker features and integrations
What Issues Can Be Resolved?
- Installation and setup questions
- Integration with other plugins or services
- Troubleshooting errors, conflicts, or bugs
- Feature requests and improvement suggestions
- Guidance on optimal security settings and analytics
Response Time and Follow-Up
We aim for fast response times and proactive resolution of all issues:
- Each ticket is tracked until the problem is resolved
- You receive notifications about updates and progress on your request
- Our team follows up after resolution to ensure your complete satisfaction
FAQ
How do I open a support ticket?
Log in to your BotBlocker user portal and submit a new ticket, or send an email to our support address.
Is support available for free users?
Yes, we help both free and paid users, but Pro customers may receive priority handling.
What information should I provide?
Please include your site URL, WordPress version, plugin version, and a detailed description of the issue.
Learn more about BotBlocker support
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External Links (EN):